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What did client listening involve for law firms in lockdown?

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INSIDE

WHO'S WHO THIS MONTH

ISSUE IN BRIEF

The length of road travelled along a topic that has long interested Briefing – where and how we work – is quite astonishing. From the urgent matter of ensuring that everyone could manage to work from home, there is now a very serious conversation being held about what office spaces are for. Now last month, Linklaters became first to announce a new approach to agile working.

NEED TO HEAR IT

How are law firms handling the job of effective client listening in the dramatically changed landscape of 2020? Richard Brent asks leaders in the field a few open questions to find out.

TURNING THE AGE

Charlotte Eberlein, head of marketing and business development at Thomson Snell & Passmore, discusses a long history of responding to change, including a rather sudden shift to oversee early in 2020.

THE COLLABORATIVE CONTRACT

Chris Kitchener and Cassi Waddy from Thomson Reuters outline the advantages of integrating collaboration, data visualisation and document automation capabilities in a new version of HighQ.

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Generative artificial intelligence

How can firms unleash the power of generative artificial intelligence?
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Briefing Frontiers 2024

Top trends in law firm transformation agendas for the year to come