PLAN: virtual roundtable WITH NETDOCUMENTS

The next in our series of webcasts with our friends at NetDocuments, under the banner of Work Inspired is PLAN. Briefing’s deputy editor Kayli Olson and Mike Creffield, business manager – EMEA at NetDocuments, were joined by leaders in top-tier UK law firms to discuss how firms are delivering wide strategic value. Specifically, we looked at how firms can harness the power of collaboration, innovation and technology to better coordinate teams and improve service delivery.

The biggest takeaway – how can you make your services as easy to use as possible for your clients? When looking at client portals, those in attendance agreed that they need to be more than just a client onboarding tool. It’s easier for a client just to email you the information rather than log onto a portal to do that. To truly leverage the benefits of a client portal it must also update the client about their matter(s) in real time, making it easier to track the progress of their work instead of rely on fee earners to send an update.

Not only did we discuss about the client experience and collaboration thereof, but the importance of having robust but flexible communications internally. Innovation is still thriving despite impact from the pandemic – watch now to hear more about how law firms, and those in the wider professional services space, are maintaining momentum.

Big thank you to those who joined us for this discussion: Ahmad Yamak, senior legal project manager, White & Case; Alicia Hardy, director of professional support, White & Case; Jane Challoner, head of tech innovation, CMS; Jeff Westcott, director of service management and strategy, Akin Gump; Kylie Grant, director, Time Peace Advisors; Laura Hofmann, chief legal tech officer, Clarius Legal; Richard Tomlinson, consultant (ex-BCLP), Kaaspi; Sophie Wakenell, global head of operational projects and change, Clyde & Co; Simon Ferres, CIO for legal, Deutsche Bank AG; Warrick McLean, chief executive officer, Coleman Greig.

Watch now! And keep an eye out for the next in the Work Inspired series.

Webinar time: 1 hour. Take a look at the YouTube page for specific timestamps, so you can find content more easily.