Karen Jacks, Bird and Bird

Innovation and technology

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How IT is changing the way clients reach their legal services

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INSIDE

ISSUE IN BRIEF

To travel hopefully is a better thing than to arrive. That’s one of the ‘inspiring’ quotes I’d share on my social media streams. And as it’s that traditionally reflective time of year once again, it’s going to get an outing here. Our main interviewee this issue, Bird & Bird’s Karen Jacks, explains that usability trumps functionality in unlocking IT’s potential to transform.

And even clients’ satisfaction doesn’t rest solely on the final bill − if you can demonstrate consideration of how you got them there to build trust in future travels. In our feature, we ask IT leaders at BLP, DWF, Simmons & Simmons, Irwin Mitchell, Birketts and TLT how IT is changing the way clients reach their legal services − and more besides.

 

FUTURE NATURAL

Whether it’s more efficient completion of tasks or stronger strategic insight, investment in technology begins and ends with the user experience, says Bird & Bird‘s IT director Karen Jacks.

INFO ON THE EDGE

Our word of 2015 when it comes to legal tech is transparency – as important for keeping pace internally as it could be to keeping your clients.

STAYING A STEP AHEAD

Maintaining momentum with Microsoft opens doors for law firms to change their data ways, says David Espley at LexisNexis Enterprise Solutions

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