Front cover design for LoopUp November 2020 report

Briefing special report: Cloud calling

Does a rapid increase in homeworking mean it's time to transform telephony?

The Briefer

How choosing Oosha led to a significant improvement in Boodle Hatfield’s outsourced IT support

Val Fox, IT director | 25 November 2020

The IT team has had a particularly busy time of it working out all the many remote working needs of 2020. However, Val Fox, IT director at Boodle Hatfield, had been looking to replace one element of her strategy – the firm’s outsourced helpdesk service – as long ago as autumn 2019. “The users just […]

Alert to change

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Briefing 5P is back: Process, pricing, people, performance and profitability – and this time they're virtual

Brand plans

Sarah Walker-Smith, CEO, Shakespeare Martineau, on the need for a big change

Distant behaviour

Tom Bedford at DAC Beachcroft considers the challenges of client due diligence during Covid-19

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Support for agility

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Briefing special report: Cloud calling

Collaboration tools have become business-critical for remote working in 2020, but what has happened to the phones? Are law firms missing a trick if they don't also transform their telephony to enable greater flexibility in future?