Briefing April 2018

Future frontiers

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The people charting new business technology territory take us on a journey

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THE BIG IDEAS

WHO'S WHO THIS MONTH

Malcolm Gregory - Norton Rose Fulbright
Malcom Gregory
Finance business partner, Norton Rose Fulbright

Whats on your whiteboard
p9

Clare Quinn-Waters
Clare Quinn-Waters
Client development manager, Baker McKenzie

Opinion:
BD more positive
p10

Damien Behan - IT director, Brodies
Damien Behan
IT director, Brodies

Opinion:
People empower
p11

Patrick Hurley - Thomson Reuters Elite
Patrick Hurley
VP, customer advocacy, Thomson Reuters Elite

Opinion:
Happy employees lead to happy customers
p12

Shawnna Hoffman, IBM
Shawnna Hoffman
Global cognitive legal co-leader, IBM

Front page feature interviewee

Judith Rinearson - K&L Gates
Judith Rinearson
Partner, K&L Gates

Front page feature interviewee

Nicola Millard - BT
Dr Nicola Millard
Head of customer insight and futures, BT

Front page feature interviewee

David Wright - Deloitte
David Wright
Robotics team leader, Deloitte

Front page feature interviewee

MikeGiles - Fieldfisher
Mike Giles
Finance director, Fieldfisher

Industry case study:
One for all
p28

Charlotte Mitchell - Barclays
Charlotte Mitchell
Relationship director, Barclays

Industry interview:
Plan to change
p32

Colin Fowle - Blue Car Technologies
Colin Fowle
Managing director, Blue Car Technologies

Industry interview:
Integrate ideas
p26

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ISSUE IN BRIEF

Is your firm preparing ground today for technologies that will transform it tomorrow? Inspired by a recent Briefing Frontiers event, Richard Brent speaks to a handful of people leading the charge toward IT-enabled business change.

AI, blockchain, automation and collaboration – here are the faces of four new business frontiers. In this issue, the people charting new business technology territory take us on a disruption journey.

 

THE BIG IDEA

Briefing April FT image

Artificial intelligence and blockchain – four fairly small words that may well be enough to strike fear into the hearts of at least a few regular Briefing readers. Not necessarily because they really don’t want to face another article about the prospect of lawyers being replaced by a generation of more efficient and robust ‘robots’. Nor, perhaps, because 26 experts lent their concerned voices to a report for the University of Cambridge’s Centre for the Study of Existential Risk in February 2018. Richard Brent reports.

INDUSTRY VIEWS

Briefing April FT image

When the time came for Fieldfisher to reappraise the value of its practice management system, it faced true choice – go with the status quo, or become one of the very first to try something really innovative. Moving to Microsoft-powered, cloud-native enterprise resource planning system LexisOne was a big change for Fieldfisher. It brought new ways of working for the finance and development teams, as well as the lawyers, says finance director Mike Giles.

BRAIN TRAINING

Recruitment and retention are key challenges for many businesses. In this current war for talent, it’s vital to stand out as an employer of choice and build internal advocates. Our employees need to know where they stand, where they’re going next and when they’re likely to get there. Amanda Dow, director of HR at Royds Withy King, explains the process of assessing firm-wide employee engagement through an independent workplace survey.

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