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How an office move inspired CMS to invest in new ways of working

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WHAT'S INSIDE?

WHO'S WHO THIS MONTH

Andy Wansell - OJK
Stuart Whittle
IS and operations director,
Weightmans

Our view:
Looking up?
p6

Andy Wansell - OJK
Jackie Carter
Head of business development and client care,
Browne Jacobson

Our view:
Looking up?
p6

Andy Wansell - OJK
Johnny Nichols
HR director,
Bird & Bird

Our view:
Looking up?
p6

Andy Wansell - OJK
Andrew Telling
Head of knowledge management,
Taylor Wessing

Our view:
Looking up?
p6

Andy Wansell - OJK
Virginia Farquharson
Director of finance and administration,
Payne Hicks Beach

Our view:
Looking up?
p6

Andy Wansell - OJK
Christine Siler
Legal project manager,
Hogan Lovells

Our view:
Looking up?
p6

Andy Wansell - OJK
Oliver Campbell
Global head of client service solutions,
Clifford Chance

Reading list:
Lean and evergreen
p8

Andy Wansell - OJK
Scott Green
Chief operating and financial officer,
Hogan Lovells

Briefing:
What's on your radar?
p9

Stephen Allen
Stephen Allen
Director of service delivery and quality,
DLA Piper

Speak up:
Learning to let it go
p11

Stephen Allen
Peter Hiscocks
Senior faculty in management practice,
Cambridge Judge Business School

Opinion:
Can law firms manage to innovate?
p12

Stephen Allen
Razvan Cretu
Head of IT,
CMS

The big idea:
Journey into space
p14

Stephen Allen
Barbara Mendler
Managing director, strategic projects and operations,
CMS

The big idea:
Journey into space
p14

Stephen Allen
Kim Craig
Global director of legal process improvement,
SeyfarthLean Consulting

Best practice:
Stand up and be counted
p24

Stephen Allen
Andrew Pearce
Managing director, EMEA,
Arkadin, an NTT Communications Company

Industry interview:
Unifying force
p28

DLA PIPER logo
Ashley Hamblin
Head of finance systems development,
DLA Piper

Industry case study:
Credit where credit's due
p32

DLA PIPER logo
David Cotterill
Marketing director,
Konica Minolta

Industry interview:
Agility and ability
p34

DLA PIPER logo
Sarah Broad
Business consultant & coach,
Totum

Industry analysis:
Feeling the benefit?
p36

DLA PIPER logo
Andrea Delay
Managing director, head of Barclays professional services team,
Barclays

Industry interview:
Funding the right path
p38

DLA PIPER logo
John Aldred
Industry director, professional services team,
Barclays

Industry interview:
Funding the right path
p38

DLA PIPER logo
Katherine Ainley
CEO,
Tikit

Industry interview:
Bringing the changes
p40

DLA PIPER logo
Sarah Welsh
Business and programme manager,
Foot Anstey

Out of office:
Peak timing
p42

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ISSUE IN BRIEF

For this inaugural issue we have a fantastic interview with business leaders at CMS – a firm that has clearly connected with what’s going on in the outside world to create a future-perfect office environment. So we’ll still profile people in your business with a brilliant story to tell. But we also want to speak to – and understand – the teams they manage.

Plus, we’ve spared a special thought for the time-poorest of you. You’ll find shorter summaries, best practice guides and ‘guru’ think-pieces rubbing shoulders with the in-depth good stuff. Lastly, we’d like to have a little bit more fun. Among other things, I’m going to be finding out what business leaders get up to after (or indeed, before) work.

JOURNEYS INTO SPACE

No longer is it heads down for the day at the engagingly modern workplace. Barbara Mendler and Razvan Cretu say a London office move inspired CMS to let people move more freely to benefit them, the firm and its clients

BRAINS OF THE OPERATION

The rise of the machines and business support professionals were high on the agenda at Briefing’s Operational Leaders in Legal 2015

Unifying force

Unified communications should be a clear crowd pleaser, and it offers great opportunity for law firms to grow in a more flexible way, says Andrew Pearce at Arkadin, an NTT Communications company

briefing blog
blog

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Karl Warmbold
Director of facilities and property, DWF
Slice of PIE
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Slice of PIE


Shilpa Bhandarkar
Head of innovation, Linklaters