Knowledge managementmagazines|July 2011
The US/UK giant's head of KM on how knowledge is at the heart of tomorrow's firm
How top 100 law firms are boosting their corporate brainpower to compete
Phoenix Business Solutions on SJ Berwin's killer KM
Knowledge management (KM) is no longer just about documents, precedents and IT – it’s built itself a vital role in making your firm more competitive and more efficient. KM is now a key route to productivity and client value. Why? Because the most forward-thinking firms are now leveraging internal knowledge in innovative ways to win business and get closer to clients – and stay there.
In this issue we have a cracking interview with the friendliest man in KM, Tom Baldwin, who gives us a high-level view on the subject. Plus, we have a great feature on how firms are using KM systems and people programmes to deliver more value internally and externally. And we have a supplier’s view of how SJ Berwin combined internal and external knowledge sources to boost its corporate brainpower.
POWER IN KNOWLEDGE
Tom Baldwin, chief knowledge officer at US/UK giant Reed Smith, talks to Rupert White about why KM is now central to delivering a more efficient, more profitable law firm
Joanna Goodman looks under the bonnet at some of the UK’s top firms to see how knowledge management is coping
with a fundamental shift in the structure of legal business.
BEST OF BOTH WORLDS
Making it easy to access a complex mix of internal and external information is the key to competitiveness, says Ray Burch, technical director for Phoenix Business Solutions.