What functionality do law firms most need for their remote meetings, which integrations and artifacts would they value in future, and how do they rate the overall meeting experience today?
We began our research into how law firms feel about the capabilities of remote-meeting solutions before remote working became the biggest business management story around, following lockdown and accelerated rollouts of mobile working for fee earners and business services teams alike. Suddenly, firms had to keep everyone working effectively, productively and collaboratively in physical isolation, and experience of that is the inevitable partial backdrop to this narrative. The questions underpinning the data we present and analyse here were drawn up before that business-critical shift. In the event, we received responses from 60 technology and other operational and/ or management leaders at 49 law firms with annual revenues of £18m or above. There is a broad spectrum of firms represented, by size, specialism/sectors and business model. Our interviews were conducted after lockdown began though, so we’ve also captured the post-lockdown perspective on this most important of capabilities.
In 2020, remote meetings are seen as equally vital for internal and client comms, whereas client comms emerges as the highest priority in the law firm of the future.
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The potential products of a meeting that people value most highly are attendee lists, audio recordings and the documents or files that have been discussed.
Firms are underwhelmed by their current remote meeting solution – just 6% of respondents said their needs were completely met.