Firms need to change their business intelligence approach to keep up with new and more sophisticated expectations, says Michael Turner, principal consultant & BI team lead at Pinnacle, who offers a plan of action for legal businesses to develop an “everything, everywhere” scheme for business reporting

Simon Elven at eSentio cautions that many legal businesses may be losing sight of the true value of data without putting it into the right context

The time is ripe to begin systematically analysing data around collaboration, cross-selling and relationships metrics to reveal routes to more lucrative work, says Fraser Mayfield at Iridium Technology, now part of BigHand