deliver: virtual roundtable WITH NETDOCUMENTS

DELIVER is the last in our series of webcasts with our friends at NetDocuments, under the banner of Work Inspired. Briefing’s deputy editor Kayli Olson and Guy Phillips, VP international business at NetDocuments, talked to leaders across professional services firms to discuss about how they can improve productivity and deliver better value to their clients. We’ve looked at key areas each session to see how firms can ‘Protect, Organise Deliver, Plan and Learn’ from work. 

For this session, we looked at how firms can harness the power of collaboration, innovation and technology to better coordinate teams and improve service delivery. Big thank you to those who joined us for this discussion: Elizabeth Benegas, general counsel, NetDocuments; Kate Stanfield, director of knowledge management, Collas Crill; Kelly Clay, global eDiscovery counsel and director of legal technology strategy, GSK; Lucy Dillon, chief knowledge officer, Reed Smith; Mabel Harvey, IT director, Fieldfisher; and Richard Robinson, director, legal operations and litigation support, Toyota. 

Overall the series uncovered, challenges and solutions around key business areas:  

• Collaboration – Collaboration tools and technology has changed working habits and is connecting dispersed teams – however it’s human connection that’s the key here. 
• Experimentation – Firms have really started to lean in to trying new things and are understanding that the new normal isn’t set in stone; we’ll most likely have to stay agile in more ways than one.  

• Joining up experiences across platforms – The pandemic has shown just how important it is to create a unified and clear experience across the firm both internally and externally.  
• Security and risk – Risk and compliance and IT teams are closer more now than ever as well. And cybersecurity remains a high priority as teams learn to work from home, stay compliant and keep client data safe.  
• Culture – Ultimately it comes down to people and culture. No successful technology or strategy roll out can be made possible without the full engagement and support of staff.  

Watch the discussion now to see how our guests’ firms compare to yours.  

Webinar time: 55 minutes. Take a look at the YouTube page for specific timestamps, so you can find content more easily.