Briefing April19 cover art

Stick with it

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Are the latest advances in collaboration as attractive as law firms think?

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INSIDE

WHO'S WHO THIS MONTH

Christie Guimond Bird&Bird
Christie Guimond
Corporate development manager,
Bird & Bird

Upfront:
65 seconds with ...

MikeWalker
Mike Walker
Chief technology officer,
Peppermint Technology

Industry views:
Interview

Chris-Emerson-5
Chris Emerson
Chief operating officer,
Bryan Cave Leighton Paisner

Feature:
Always be closing in

Karen Jacks, Bird and Bird
Karen Jacks
IT director,
Bird & Bird

Feature:
Always be closing in

Ian Gilbert photo
Ian Gilbert
Global director of legal operations,
Herbert Smith Freehills

Feature:
Always be closing in

Claire Chapman
Claire Chapman
Chief general counsel,
Capita

Feature:
Always be closing in

Whit McIsaac
Alex Woods
Head of knowledge management,
Slaughter and May

Feature:
Always be closing in

Natalie Donovan
Natalie Donovan
Senior technology lawyer,
Slaughter and May

Feature:
Always be closing in

Briefing April19 Alex Hatchman photo
Alex Hatchman
Chief operating officer,
Fletchers

Briefing people:
Fletchers

Jonathan Patterson
Jonathan Patterson
Managing director and head of development,
DWF Ventures

Brain training:
Recipe for innovation

Dodds_Stuart (1) copy 2
Stuart Dodds
Principal,
Positive pricing

Opinion:
Transparency time

Kerry Westland
Kerry Westland
Head of innovation and legal technology,
Addleshaw Goddard

Opinion:
Integrate expectations

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ISSUE IN BRIEF

Briefing April19 DIGI cover

It’s probably a bit too soon to be talking about the ‘rise’ of legal operations within law firms. As far as Briefing is aware, only a couple of firms within our audience have formally badged departments this way in almost as many months.

On the other hand, perhaps it’s a little late. While the financial crisis may have led never-hasty legal to make a gearchange, firms have been talking about getting ‘closer to their clients’ for a long time. Basic client service led to client listening, to key client programmes – via client relationship management, of course – to client value programmes, client collaboration, client collaboration hubs, and moves into a fairly broad spectrum of client consultancy.

Of course, the idea of legal ops specifically is responding to the rather more remarkable rise of that particular phrase on the buy-side. The world of the in-house legal function – in many cases, taking on and managing a lot more work for itself – is becoming a lot more complicated than in the days of humdrum client service.

 

 

ALWAYS BE CLOSING IN

Briefing April19 feature illu

Although most law firms would describe themselves as ‘client-focused’, a small number are now pursuing that value into a world of tangible activities that get right under clients’ skin. Josh Adcock reports on the rise of legal operations functions and other initiatives that may help make your client relationships stick.

SPORT IN THE ACT

Briefing April19 Alex Hatchman photo

From data-backed productivity gains to the customer mindset and empowering workforce diversity, Alex Hatchman, chief operating officer at Fletchers, talks to Richard Brent about her commitment to continuous improvement, as well as forging a whole new layer of leadership for the firm.

STICKINESS SITUATIONS

Briefing April19 Peppermint photo

The pressure to make your firm stand out as the one the client should be doing business with continues to be significant. Differentiating the delivery of data could be the key to forming those longer-lasting client relationships, says Mike Walker, chief technology officer at Peppermint Technology.

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