COO your future

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What’s on the horizon for the world of the legal chief operating officer?

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INSIDE

WHO'S WHO THIS MONTH

Christie Guimond Bird&Bird
Stephen Allen
Head of innovation and digital,
Hogan Lovells

Opinion:
All you need is love?
p9

MikeWalker
Rod Harrington
Chief operating officer,
Norton Rose Fulbright

Feature:
COO your future
p14

Chris-Emerson-5
Rachel Parker
Head of diversity and inclusion,
Shoosmiths

Opinion:
Keeping in touch
p10

Jessica Burston, director of operations, Royds Withy King
Jessica Burston
Director of operations,
Royds Withy King

Feature:
COO your future
p14

Ian Gilbert photo
William Robins
Operations and compliance director,
Keystone Law

Feature:
COO your future
p14

Claire Chapman
Jeff Wright
Operations director,
TLT

Feature:
COO your future
p14

Whit McIsaac
Andy Bevan
Cloud sales specialist,
Pulsant

Opinion:
Virtual vigilance
p12

Natalie Donovan
Michael Warren
Vice president – CRM practice,
Wilson Allen

Opinion:
Growth factors
p11

Briefing April19 Alex Hatchman photo
Jana Blount
Change maker,
DLA Piper

Briefing profile:
Rad students
p18

Briefing April19 Alex Hatchman photo
Vicki Boaden
Change lead,
PwC

Industry views:
Relationship refresh
p28

Briefing April19 Alex Hatchman photo
Tony Hodgson
Partner,
PwC

Industry views:
Relationship refresh
p28

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ISSUE IN BRIEF

Exciting new decade or not, let’s face it, the first 30-odd days of a year can be a challenge. First, there’s ‘Blue Monday’, the somewhat controversially-labelled “most depressing day of the year”. At Briefing, we much prefer the Samaritans’ ‘Brew Monday’ campaign. Described as a “takeover” of the concept, this encourages reaching out and connecting with others (yes indeed, over a cuppa or similar).

While finalising this issue of Briefing, we also once again enjoyed the notion of a spot of ‘inclusivi-tea’ at any time of year. Rachel Parker, head of diversity and inclusion at Shoosmiths, highlights how the welcome increase in flexible and remote working opportunities might need some extra management effort around the challenge of workplace loneliness as well. Some may know that, when onsite, the editorial team here aims for a daily ‘fika’ … even on press day itself (we’re just going to let you look up that particular Scandinavian term, if you’re unfamiliar).

 

 

COO YOUR FUTURE

Law firms face increasing disruption to client service delivery models, as pressure to increase profitability rises. Claire Jones reports on how COOs see their roles evolving in 2020 as they adapt to changing realities.

RAD STUDENTS

Jana Blount, newly-appointed change maker at DLA Piper, talks to Richard Brent about how the firm is reaching for more dramatic business transformation in 2020 – and why they don’t use the word ‘innovation’ anymore.

RELATIONSHIP REFRESH

Firms are increasingly prioritising the use of tech to drive efficiency, productivity, and profitability. Tony Hodgson and Vicki Boaden at PwC say Introhive has given people a clearer idea of how they’re connected to clients and prospects.

supplements

Support for agility

How is software supporting firms to change?
Briefing HSBC law firm survey cover
reports

Briefing | HSBC Strategy and investment report

What are law firms' strategic and investment plans and priorities in 2020?