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Law firm leaders on how they managed the move to full-time homeworking

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WHO'S WHO THIS MONTH

Christie Guimond Bird&Bird
Diane Belford
Head of clients and markets
DMH Stallard

Opinion:
Lock down the lessons
p9

Christie Guimond Bird&Bird
Dana Denis-Smith
CEO
Obelisk Support

Opinion:
At home with a flexible future?
p10

Christie Guimond Bird&Bird
Trevor Stirling
Partner and head of major trauma
Moore Barlow

Opinion:
Boardroom to improve
p11

Christie Guimond Bird&Bird
Michael Warren
Vice president – CRM practice
Wilson Allen

Comment:
Preparing for every contingency
p12

Christie Guimond Bird&Bird
Nigel Rea
Service development director
LOD

Feature:
Homework for all
p15

Christie Guimond Bird&Bird
Damien Behan
IT director
Brodies

Feature:
Homework for all
p15

Christie Guimond Bird&Bird
Nathan Hayes
IT director
Osborne Clarke

Feature:
Homework for all
p15

Christie Guimond Bird&Bird
Darren Mitchell
Chief operating officer
Hogan Lovells

Feature:
Homework for all
p15

Christie Guimond Bird&Bird
Karren Battersby
Director of knowledge
Freeths

Feature:
Homework for all
p15

Christie Guimond Bird&Bird
Alex Cravero
Joint digital law lead
Herbert Smith Freehills

Profile:
Tech-in together
p24

Christie Guimond Bird&Bird
Cathy Mattis
Head of legal operations – client solutions
Herbert Smith Freehills

Profile:
Tech-in together
p24

Christie Guimond Bird&Bird
Fleur Kitchingman
Head of client and technology solutions – ALT
Herbert Smith Freehills

Profile:
Tech-in together
p24

Christie Guimond Bird&Bird
Charlie Morgan
Joint digital law lead
Herbert Smith Freehills

Profile:
Tech-in together
p24

Christie Guimond Bird&Bird
Mark Ford
Chief knowledge officer
Baker McKenzie

Case study:
Express delivery
p48

Christie Guimond Bird&Bird
Sarah Pullin
Director of global knowledge operations
Baker McKenzie

Case study:
Express delivery
p48

Christie Guimond Bird&Bird
Laura Kind
Global head of culture and change
Hogan Lovells

Book review:
All change
p60

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ISSUE IN BRIEF

When we carried out our annual Legal IT landscapes research in November/December 2019, the section on agile working and hotdesking made for some slightly puzzling reading. We’ve long tracked how firms are doing in terms of having ‘significantly’ (over 10%) more employees than desks in the office for them all – and have generally found increased appetite for the arrangement year after year. More firm leaders say they are already doing it; and of those that aren’t, more expect to get there sooner than said as much the year before.

Nothing very surprising there – office space is expensive, so it’s good if you don’t need to fill quite so much of it up with boring desks. You may simply need less space – or you might want to get more creative with those break-out spaces and client-facing areas instead. And after all, people quite like to work from home, right?

HOMEWORK FOR ALL

In the closing moments of 2019, law firm leaders reported they believed 42% of their people then regularly worked from home – but they’d like to see over three-quarters enabled with the technology to do that. How have firms handled the process of establishing remote business-as-usual in such unusual times? Richard Brent reports

TECH-IN TOGETHER

Transformation has never been easy, with digital transformation having an even lower success rate than the traditional variety. Jem Sandhu speaks to some of the key players with a part in the new digital law group launched by Herbert Smith Freehills

VIRTUALLY POSSIBLE?

Are IT and management systems truly ready to enable lawyers to work remotely long term? Dan Taylor, director of systems and security at Fletchers Solicitors, surveys the scene

supplements

Support for agility

How is software supporting firms to change?
reports

Briefing special report: New model legal

How are firms preparing for the future office and workforce after lockdown?