Now hear this

magazines|

What did client listening involve for law firms in lockdown?

GET YOUR COPY OF BRIEFING SEPTEMBER

DOWNLOAD NOW

INSIDE

WHO'S WHO THIS MONTH

Charlotte Eberlein, marketing, Thomson Snell Passmore
Charlotte Eberlein
Head of marketing and business development
Thomson Snell & Passmore

Profile:
Turning the age
p15

Moira Slape, HRD, Travers Smith
Christopher Young
Principal consultant
Pinnacle

Opinion:
BD ready for the future?
p8

Andy Bevan Pulsant
Andy Bevan
Cloud sales specialist
Pulsant

Opinion:
Safeguarding data and reputation
p7

Dodds_Stuart (1) copy 2
Stuart Dodds
Co-founder and principal
Positive Pricing

Opinion:
Pricing in the next normal
p6

David Carter, NRF
Brian Dunlop
Director of strategic pricing
White & Case

Tiger Team:
Paws for people thought
p23

Karen Jacks, CTO Bird Bird
Karen Jacks
Chief technology officer
Bird & Bird

Tiger Team:
Paws for people thought
p23

Mike Giles Fieldfisher
Sarah-Jane Howitt
Director of business development and marketing
Weightmans

Feature:
Need to hear it
p11

Darren Mitchell, Hogan Lovells
Diane Belford
Head of clients and markets
DMH Stallard

Feature:
Need to hear it
p11

Sid Welham, headshot
Sid Welham
Chief operating officer
HFW

Tiger Team:
Paws for people thought
p23

previous arrow
next arrow
Slider

ISSUE IN BRIEF

The length of road travelled along a topic that has long interested Briefing – where and how we work – is quite astonishing. From the urgent matter of ensuring that everyone could manage to work from home, there is now a very serious conversation being held about what office spaces are for. Now last month, Linklaters became first to announce a new approach to agile working.

NEED TO HEAR IT

How are law firms handling the job of effective client listening in the dramatically changed landscape of 2020? Richard Brent asks leaders in the field a few open questions to find out.

TURNING THE AGE

Charlotte Eberlein, head of marketing and business development at Thomson Snell & Passmore, discusses a long history of responding to change, including a rather sudden shift to oversee early in 2020.

THE COLLABORATIVE CONTRACT

Chris Kitchener and Cassi Waddy from Thomson Reuters outline the advantages of integrating collaboration, data visualisation and document automation capabilities in a new version of HighQ.

supplements

Support for agility

How is software supporting firms to change?
reports

Briefing special report: New model legal

How are firms preparing for the future office and workforce after lockdown?