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Are we entering a new world of legal process improvement?

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INSIDE

WHO'S WHO THIS MONTH

Barbara Koenen G - Ince
Barbara Koenen-Geerdink
Global head of BD and marketing
Ince

Opinion:
BD prepared?
p9

Moira Slape, HRD, Travers Smith
Moira Slape
HR director
Travers Smith

Opinion:
Mentally aware, mentally strong
p10

Diane Gilhooley Eversheds
Trevor Sterling
Head of major trauma
Moore Barlow

Opinion:
Time to tackle systemic inequality in law
p8

Gareth Ash, Hogan Lovells
Gareth Ash
Chief information officer
Hogan Lovells

Interview:
New norrmal ... rules apply?
p39

David Carter, NRF
David Carter
Chief product officer
Norton Rose Fulbright

Feature:
Processing change
p14

Mark St John Qualter, CEO managed services, DWF
Mark St John Qualter
CEO – Managed Services
DWF

Profile:
Manage to disrupt
p20

Mike Giles Fieldfisher
Mike Giles
Finance director
Fieldfisher

Tiger Team:
In pursuit of new process
p29

Darren Mitchell, Hogan Lovells
Darren Mitchell
Chief operating officer
Hogan Lovells

Tiger Team:
In pursuit of new process
p29

Andy Bevan Pulsant
Andy Bevan
Cloud sales specialist
Pulsant

Comment:
Working well at home
p11

Patrice Kennard, Wilson Allen
Patrice Kennard
Senior risk consultant
Wilson Allen

Comment:
Renormalise risk during downtime
p12

James Gilding Mittie
James Gilding
Managing director, business services
Mitie Document Management

Industry analysis:
BPI on the agile prize
p35

Bassett Kate, Ashurst
Kate Bassett
Global head of legal project management and process improvement
Ashurst

Feature:
Processing change
p14

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ISSUE IN BRIEF

Briefing Jul/Aug 2020 front cover

In June, the Black Solicitors Network published an open letter calling on law firms, other legal services providers and in-house legal departments to “walk the talk” in terms of redressing racial inequalities and creating a level playing field. Key points include a comprehensive race and ethnicity action plan, with data-driven targets for both recruitment and talent progression; initiatives to ensure equality of assignments and other workplace opportunities to build the pipeline of talent for promotion; and in-house teams using their purchasing power to demand racially diverse representation. But significantly, it also placed individual leaders and managers “at the centre”, arguing that they should be held to account for change, through objectives, appraisals and ultimately reward.

PROCESSING CHANGE

July Aug cover

Investment in legal process improvement work was paying off for law firms before Covid-19, but doing things differently is certainly now having its day, hears Richard Brent

MANAGE TO DISRUPT

Mark St John Qualter, DWF

CEO Mark St John Qualter tells Richard Brent about the continuous-improvement mission of DWF Managed Services

BPI ON THE AGILE PRIZE

Image July Mitie

James Gilding, managing director, business services, at Mitie Document Management, says make it part of your strategy to review business process and manage incremental change to identify the positive opportunities in an even more agile work environment

supplements

Support for agility

How is software supporting firms to change?
Briefing HSBC law firm survey cover
reports

Briefing | HSBC Strategy and investment report

What are law firms' strategic and investment plans and priorities in 2020?