December 2017 front cover

Can we fix it?

magazines|

Who even knows what their legal business will look like in 10 years’ time?

GET YOUR COPY NOW

DOWNLOAD

THE TOOLBOX

WHO'S WHO THIS MONTH

Malcolm Gregory - Norton Rose Fulbright
Jason Ford
Head of connected services, DWF

What's on your whiteboard?
p8

Simon Harper
Co-founder, LOD

Opinion:
Mind your millennials
p9

Louise Hadland
HR director, Shoosmiths

Opinion:
Wrongs of praise
p10

Management team
Minster Law

Team profile:
Personal touches
p16

Gary Shaw
Group commercial director, Accesspoint

Industry interview:
Brand master
p32

Sanjeev Gandhi
Vice president and head of Intapp Consulting, Intapp

Industry interview:
End-to-end game
p34

previous arrow
next arrow
Slider

ISSUE IN BRIEF

Briefing December 2017 coverThe pace of change is changing. Who knows what their legal business might look like in 10 years’ time. No, seriously, does anyone know?

A classic question for a December issue, perhaps: What would be at the top of your firm’s wishlist if we could wave a magic wand for you this festive season? We find out in the last issue of 2017. It was a fantastic year of scribbling, tapping and chatting to you all for our editor in chief. Our conferences went from strength to strength, and our Frontiers series – which covered AI, smart contracts and agile working, as well as automation – returns with aplomb in 2018. A very merry Christmas from the team here, unless you’re reading this in the future – in which case, enjoy your non-festive day.

THE BIG IDEA

Briefing December 2017 Feature

Could law firms benefit from drawing up a 10-year strategy, or is planning that far ahead in an uncertain market just tempting fate? Perhaps talking about the state of your firm in 2020 is admirably visionary, yet in a world of relentless uncertainty it may just be wishful thinking. Richard Brent investigates.

BRAIN TRAINING

Briefing December 2017 brain training

Janet Pickavance, chief executive of Brabners, says invest in engaging your employees in the process of improving customer service. Outlining a process for understanding more about how you stand in the eyes of clients – Invest in Customers (IIC) – she takes us through what it takes to offer the best to your customers.

INDUSTRY VIEWS

Briefing December 2017 industry views

This issue we have a huge range of views to pick and choose from. Peter Wallqvist, VP of strategy at iManage, says everything points to competitive transformation through artificial intelligence. Claire McNamara, Lynne Jones and Paul Jenkins at HFW take us through searching smarter with Solcara Legal Search from Thomson Reuters. Additionally, we have more insights from Accesspoint, Intap Consulting and Osbourne Clarke.

Briefing Sept18 Resourcing supp cover
supplements

Smarter resourcing

Is resourcing the key to unlocking an efficient future?
Briefing LITL 2019 cover
reports

Legal IT landscapes 2019

Where is legal technology strategy changing as we enter 2019?