Feel the path

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Are firms ready for the future?

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WHAT'S INSIDE?

WHO'S WHO THIS MONTH

Adrian Spencer - BLM
Adrian Spencer
Business improvement director, BLM

What's on your whiteboard?
p8

Adam McCann - Herbert Smith Freehills
Adam McCann
Diversity and inclusion manager, Herbert Smith Freehills

Opinion:
Multiculture matters
p9

Shoosmiths team
Smoosmiths
Client relationship management team

Team profile:
Conversation smarter
p16

Elisabet Hardy
VP, LES global product management,
Thomson Reuters Elite

Industry interview:
Learning from experience
p24

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ISSUE IN BRIEF

Briefing May 2018: Feel the path - cover imageFirms suddenly seem to be getting serious about investing in new pathways and training options for lawyers, with a distinctly techy flavour; others are certainly reassessing the perfect skills blend. We hear from legal businesses, including Addleshaw Goddard, DWF and Clifford Chance, about exactly what’s changing in our machine-learning age, and why.

Also, the client relationship management team at Shoosmiths discuss collaboratively surfacing client-happiness insights from every corner of their business.

FEEL THE PATH

Machine-learning law means alternative career paths are firmly back on the management agenda. It’s around a decade ago now that law firms began to realise they’d need to offer lawyers some alternative career paths to partnership. Managing associates, legal directors and several other job titles were suddenly announced, as a response not only to the fact people may not fulfil their long-held ambition – and of course, the firm may not want to lose them – but also that a new generation of employees might not be prepared to wait for their ultimate reward, if they even wanted it at all. Richard Brent reports

CONVERSATION SMARTER

Shoosmiths CRM team

The client relationship management team at Shoosmiths are official champions of a culture determined to keep listening more – to clients, internally, and anywhere else it may help. What can we learn from everything they’ve heard so far.

INDEX OF HEALTH

Brain training: index of health

Paul Robinson, director of human resources, and Sue Brooks, head of reward at Trowers & Hamlins, explain the process of blending an employee programme of physical, financial, mental and social wellbeing – the route to being named one of Britain’s healthiest places to work in 2017.

Briefing July19, M Workplace cover
supplements

Modern workplace

How are law firms working on improving the working environment?
BRIEFING LEADERS MBD 2019 cover
reports

Marketing and BD leaders 2019

Where is legal drawing its marketing and BD leaders from now?