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In-house special

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Firms want to be considered innovative – do clients agree?

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WHO'S WHO THIS MONTH

Mike Gutsell - Osborne Clarke - July/August 2018: In-house special
Mike Gutsell
Internal communications manager, Osborne Clarke

Hands on:
Exchange of views
p20

Stephen Allen
Stephen Allen
Head of legal services delivery, Hogan Lovells

Opinion:
Put that in your hype
p8

Stephen Allen
Louise Hadland
HR director, Shoosmiths

Opinion:
Sign of the tide
p9

Stephen Allen
Jessica Burston
Director of operations, Royds Withy King

Briefing people:
Prime to change
p16

claire clarke
Claire Clarke
Managing partner, Mills & Reeve

Industry case study:
Grow and behold
p24

claire clarke
Mark Finch
Chief finance officer, Mills & Reeve

Industry case study:
Grow and behold
p24

peter gill
Peter Gill
Chief commercial officer, Converge Technology Specialists

Industry interview:
Growing smarter
p32

peter gill
Eric-Jan van Alten
Sales director, EMEA, Aderant

Industry interview:
The status quo paradox
p36

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ISSUE IN BRIEF

Briefing July/August 2018: In-house specialClients get to have their say on the innovation craze tickling the tastebuds of legal. Now they’ve had a taster, do they want to order anything more substantial, or should something else entirely be on your menu?

Also, Jessica Burston, first director of operations for Royds Withy King, talks choosing the best route to effective organisational change, and there’s market comment and practical management insight from Hogan Lovells, Shoosmiths and Osborne Clarke

 

DO CLIENTS CARE?

Firms show no sign of tiring in their apparent push to uncover new ideas you could (and they do) describe as business innovation. Ideas for encouraging this ‘out of the box’ thinking are many and varied. But what does your client really think of it all?

PRIME TO CHANGE

Briefing July18, Jessica Burston , Royds Withy King

Jessica Burston is the first director of operations for Royds Withy King – and it’s her first leadership role in a law firm. But she’s putting her transformation skills honed outside the industry to the test. She says the merged firm is very open to further change, and engagement is key to making it stick

GROW AND BEHOLD

Briefing, July18, Thomson Reuters Elite

Claire Clarke, managing partner, and Mark Finch, chief finance officer, at Mills & Reeve, say the Thomson Reuters Elite 3E enterprise business management solution is already improving the experience of lawyers and clients alike – and the work has only just started

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