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INSIDE
Where are law firms investing most heavily in the power of process automation?
Why automation is the answer to the client relationship management conundrum
It’s finally time for firms to take fuller advantage of artificial intelligence
ISSUE IN BRIEF
In this latest special spotlight supplement, Briefing navigates the apparent ‘automation gap’ within legal business for more insight into this technology’s efficiency gains and obstacles to implementation.
Today, automation is often spoken about in the same breath as artificial intelligence (AI) – very possibly because the latter generates a very generous helping of headlines. Rarely does a month now pass without a new report predicting AI-powered transformation of the future workplace. Or – the flip side – warning that without robust oversight an increasingly robotic world poses societal risks ranging form facilitating cybercriminals, to job losses, or even the classic cautionary tale of machines that eventually refuse to obey their trainers.
PEOPLE POWER
Introhive’s Alan Mercer, business development director, and Ben Roles, senior solutions manager EMEA, say an expanding law firm should consider automating management of key relationship data to maintain the personal touch in client service
TIMELY AUTOMATION
David Aird, IT director at DAC Beachcroft, says automating time capture, client collaboration workflows and compliance using the Intapp professional services platform is helping the firm to deliver on its digital transformation strategy
TRANSFORMING TRANSACTIONS
Charlotte Ballard, knowledge operations manager at Penningtons Manches, gives her top tips for making the most of an investment in continuous process improvement, with Contract Express from Thomson Reuters
IT’S EMBED TIME
Peter Wallqvist, vice president of strategy at iManage, says maximise the full value of your data with an embedded AI strategy
