Law firms are dedicated to client service. In fact, the level of service law firms provide has historically been second to none. Having become both expected and highly valued, their approach has involved clients speaking with their legal advisers on the phone or in-person. This level of ‘personal touch’ has reassured clients and left them […]

Having women or other underrepresented groups on your board could be hurting your firm (yes, you read that correctly). Why? Because if they are simply on the board, without being genuinely included in the board’s work, then they’re just figureheads, there to make leaders feel good about themselves or fulfil a quota. We call this […]

In my April 2022 column, I focused on the importance of collaboration for law firms. I wrote about the challenges of a virtual environment, the benefits of face-to-face interaction and how collaboration styles should be blended and flexed based on skillsets gained from working closely with like-minded colleagues. The more that time passes the more […]