As the status quo of the business – and personal – world becomes increasingly virtual, engagement methods have had to shift over the last few years. Most obviously, communications with clients have moved over to more digital channels – though a straight transfer from in-person activity to video calls, for instance, would belie the complexity of those […]

From the take-up of fast-evolving collaboration toolsets such as Teams, to giving the right nudges towards more proactive and productive knowledge-sharing, senior leaders at Briefing Knowledge Leaders 2022 still had plenty to learn from one another.

Law firms are dedicated to client service. In fact, the level of service law firms provide has historically been second to none. Having become both expected and highly valued, their approach has involved clients speaking with their legal advisers on the phone or in-person. This level of ‘personal touch’ has reassured clients and left them […]