Briefing Operations Leaders 2025

Welcome to Briefing Operations Leaders, the premier conference for senior operations leaders at the UK’s large law firms.

In a fast-changing landscape, operations leaders play a critical role in the success of every legal business. Briefing Operations Leaders gather senior leaders from the UK’s major law firms to share their experiences, challenges, and solutions to the pressing issues of the day. Generative AI is the latest disruption that’s layered on top of the ongoing impact of hybrid working, the continued process of business transformation, the ever-shifting risk and compliance landscape – and much more.

Key themes include:

• Strategic growth challenges:
  • Seeking profitable growth amid strong industry competition and global uncertainty
  • Responding to the shifting business model and pricing challenges raised by AI
  • Digital transformation – streamlining and automating for agility
  • Integrating people and systems to enhance client service
  • Leveling up: utilising data management to drive insight and profitability
• AI and digital transformation adoption:
  • Addressing the challenge of firm-wide training and adoption of AI tools and other tech
  • Driving data readiness, governance, and meeting the new risks associated with AI integration.
• Talent and skills development:
  • From fee-earners to business services functions:  upskilling and training the AI-ready workforce
  • Meeting client needs: the growing importance of legal operations and project management
• The evolving hybrid working model:
  • Balancing flexibility, empowering collaboration and creating new working environments to meet cross-generational expectations and needs
  • Training the hybrid workforce
  • Predicting the impact of genAI on the future workspace
• Client service innovation:
  • Streamlining processes and reporting to respond to evolving client needs.
• Leadership and organisational change:
  • Shaping culture to build resilience in a disruptive world
  • What does it take to lead in the fast-changing law firm of the future?
  • Values, emotional intelligence and critical thinking – the skillsets of the future?

Our events are different – we offer a uniquely immersive and discursive environment to maximise practical takeaways and learning with a focus on solution-sharing.

Briefing Operations Leaders is specifically curated for chief operating officers, so if that’s you — register to attend!

Check out our 2024 agenda to discover the incredible talent we brought to our delegates. And stay tuned to hear what’s in store for 2025 as we address a year of unprecedented disruption (details coming soon)!