At home with innovation

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How has innovation fared through the experience of successive lockdowns?

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INSIDE

WHO'S WHO THIS MONTH

Mike Giles Fieldfisher
Shruti Ajitsaria
Head of Fuse
Allen & Overy

Feature:
Crisis innovations
p12

Moira Slape, HRD, Travers Smith
Anthony Vigneron
Director, legal technology solutions
Clifford Chance

Feature:
Crisis innovations
p12

Andy Bevan Pulsant
Shilpa Bhandarkar
CEO, Nakhoda
Linklaters

Feature:
Crisis innovations
p12

David Carter, NRF
Doug Sawers
Managing director
Access Legal

Industry interview:
Uncompromised access
p34

Tomy Williams Jomati
Trevor Sterling
Partner
Moore Barlow

Comment:
Results speak louder than actions
p7

Christopher Young
Christopher Young
Principal consultant and head of risk and BD practices
Pinnacle

Comment:
Degrees of innovation
p10

Christopher Young
Marcus Difelice
Partner
JMW Solicitors

Comment:
Back tracking?
p6

Christopher Young
Michael Warren
VP, client development and intake
Wilson Allen

Comment:
Connecting to innovate
p8

Christopher Young
Matthew Stringer
Chief experience officer
Stridon

Industry interview:
Pioneers are also people
p36

Christopher Young
Simon Farthing
Commercial and marketing director
LexisNexis

Industry interview:
Solve the profitability problem
p38

Christopher Young
Dan Anderson
CEO
SeeUnity

Industry interview:
Channel crossing
p40

Christopher Young
Vincent Perrin
Regional vice president for professional services
Salesforce

Industry interview:
Save the data
p42

Christopher Young
Barry Talbot
Sales executive
Catalyst BI

Industry interview:
Prescription for progress
p44

Mark Ford
Greg Baker
Lead innovation lawyer, corporate
Linklaters

Feature:
Crisis innovations
p12

Rachel Barnes
James Touzel
Partner, head of FutureLaw
TLT

Feature:
Crisis innovations
p12

Rachel Barnes
David Huston
Head of business process improvement
DLA Piper

Team profile:
Trade in transformation
p17

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ISSUE IN BRIEF

As the latest lockdown starts to lift here in the UK, thoughts turn to becoming a bit more mobile and sociable once again. But more law firms, as many businesses, have now clarified that they won’t be expecting a return to an office-based working week. With the success of collaboration tools, and no visible signs of a productivity drop this past year, they are happy to go public on hybrid.

Those that don’t relish the daily commute as that sunlit transition time between work and home life – whether it’s final prep for a breakfast meeting, or getting into a good book rather than boxset binge – breathe a sigh of relief. And there is, of course, a serious case for hybrid supporting under-pressure work-life balance. Others, though, are concerned – for culture, in-person communication, relationships and development.

There’s much to be asked about all of that. But there’s also the immediate reality we’ll see of people working in different places at different times, and needing different information from other people (or systems) when they do so. Team members are only a call away, but evidence suggests it’s not unlikely they’ll be unavailable – on another call of course. It was interesting to read about one law firm recently suggesting a ‘no internal meeting day’ to mitigate risk of burnout. No doubt what actually happens in those meetings is also a subject for some scrutiny. And we know many are looking to tools to help replicate some of that meeting-room experience of old when people are calling in from all corners.

 

CRISIS INNOVATIONS

The global pandemic has forced all businesses to change at a speed that they couldn’t have imagined possible – but keeping a step ahead is part of the job of innovation. Josh Adcock asks leaders of law firms’ various innovation initiatives how the crisis has affected the rate and substance of their transformation.

TRADE IN TRANSFORMATION

Richard Brent meets key players in the process-improvement team at DLA Piper, and hears how significant investment in the mechanics of robotic process automation, alongside careful prioritisation of projects, is transforming legal service delivery.

VIRTUAL REALITIES

Hosted by Briefing and Pulsant, legal business management leaders recently assembled to discuss addressing the challenges of visibility, security and control in a much more dispersed workforce. Richard Brent reports on roundtable learnings for the future.

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supplements

Transformation, efficiency, innovation: 2021

How can firms approach emerging challenges in the new business landscape?
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Paths to greater knowledge

What are firm knowledge leaders prioritising for focus and change in 2021?