Effective client listening has long been on the legal business management agenda for marketing leaders, but how has it worked and changed in 2020?

Process improvement leaders outline the investments, opportunities and challenges brought on by an essential period of change

Has financial management taken aboard enough lessons to steer their firms safely through the next downturn?

How did top-tier law firm leaders cope with the homeworking conditions their staff now face?

Much of the working world has changed in just a few weeks – but what were views like of the expanding legal technology ecosystem at the top of 2020?