Prioritise process

Russell Wood, commercial manager|Infographics

Russell Wood, commercial manager, Infographics (developer of the FloSuite professional service delivery platform), says a working transformation like no other is surely upon us.

With the global health crisis heralding an overhaul in working practices, law firms have been forced to find new ways of operating. Established tools like videoconferencing, collaboration platforms and web applications have allowed many areas to continue remotely. But where corporate networks and VPNs offer the only access route to back-office platforms, these have creaked under increased load from homeworkers. Plus, managing client-facing and administrative processes that have never been fully digitised has piled another level of challenge on top.

The new normal
As remote working becomes a necessity, law firms are having to find new ways of managing processes they’d never anticipated enacting completely out of the office. The digitisation of such areas involves not only providing secure access to remote or cloud-enabled technologies, but also re-engineering business processes to suit this radically different working environment. That’s a major undertaking at any time, never mind in the middle of a global crisis.

As a specialist legal supplier, we’ve seen major change over the years, delivering many bespoke requirements for a variety of legal work types. We’ve also implemented existing solutions across areas like client/matter intake, regulatory processes, case management, financial forecasting and billing.

But the transformation ahead of us now feels bigger than anything that’s come before.

Read the full industry analysis in Briefing May – It’s the screen team, here.

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Richard Brent, editor-in-chief

Prioritise process

Russell Wood, commercial manager